Job Details

Job Summary:

We are seeking a proactive and results-driven Key Account Executive to manage and grow relationships with our most important clients. The ideal candidate will act as the primary point of contact for key accounts, ensuring client satisfaction, identifying growth opportunities, and driving revenue. This role requires strong interpersonal skills, strategic thinking, and a passion for building long-term business relationships.

Key Responsibilities:

• Account Management
  Serve as the main liaison between the company and key clients
  Maintain regular communication to ensure client needs are met and expectations are exceeded

• Relationship Building
  Develop strong, trusted relationships with key stakeholders and decision-makers
  Understand client business goals and align company solutions to support them

• Sales Growth & Retention
  Identify upselling and cross-selling opportunities to increase account value
  Develop customized account plans and drive revenue growth from existing accounts

• Coordination & Problem Resolution
  Work cross-functionally with internal teams (e.g., marketing, customer support, operations) to deliver seamless client experiences
  Handle client issues or complaints with professionalism and urgency

• Performance Tracking & Reporting
  Monitor account performance, track KPIs, and prepare reports for internal and client-facing use
  Provide insights and feedback to improve service quality and client satisfaction

• Market & Industry Awareness
  Stay informed about market trends, competitor activities, and client industries
  Use insights to recommend strategic initiatives that add value to client relationships

Qualifications:

• Bachelor’s degree in Business, Marketing, Sales, or a related field
• 2–4 years of experience in account management, business development, or client relationship management, preferably in a B2B environment

Preferred Skills:

• Strong communication, negotiation, and presentation skills
• Excellent relationship-building and problem-solving abilities
• Proven ability to manage multiple accounts with attention to detail
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Highly organized, proactive, and goal-oriented

Why Join Us:

• Be part of a dynamic team focused on client success and growth
• Work with high-value clients and contribute to strategic business outcomes
• Competitive salary, performance incentives, and professional development opportunities

Education:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field
• A Master’s degree (MBA) or relevant certifications in sales/account management is a plus

Experience:

• 2–4 years of experience in key account management, client relations, sales, or business development
• Experience working with high-value clients or in B2B sales environments
• Proven track record of meeting or exceeding revenue targets and account growth goals

Technical Skills:

• Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM)
• Strong working knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Experience with sales analytics tools and reporting dashboards
• Ability to create and deliver compelling presentations and proposals

Core Competencies:

• Exceptional communication, negotiation, and interpersonal skills
• Strong relationship-building ability with key stakeholders and decision-makers
• Excellent time management, organizational, and project coordination skills
• Ability to develop and execute strategic account plans
• Analytical mindset with the ability to interpret client data and market insights

Soft Skills:

• High level of emotional intelligence and customer-centric approach
• Self-motivated, proactive, and able to work independently
• Collaborative team player with a solution-oriented mindset
• Resilient under pressure and capable of handling challenging client situations

Additional Requirements:

• Willingness to travel for client meetings, industry events, and account reviews (as required)
• Understanding of the company’s industry and ability to speak confidently about its offerings
• Fluency in [Insert language if applicable]
• Strong ethical standards and professionalism when handling confidential client information