Job Details

Job Summary:

We are seeking an experienced and strategic Operations Manager to oversee and streamline our daily business operations. The Operations Manager will be responsible for optimizing internal processes, managing cross-functional teams, improving productivity, and ensuring that business objectives are met efficiently and effectively. This role is key to driving operational excellence and supporting overall company growth.

Key Responsibilities:

• Operational Oversight
  Supervise and coordinate daily business activities across departments
  Develop and implement operational policies, procedures, and best practices
  Monitor performance metrics and ensure smooth workflow across teams

• Team Leadership & Management
  Lead, mentor, and support department heads and staff to foster a high-performance culture
  Conduct regular meetings and reviews to track progress and address challenges
  Oversee staffing, training, and performance evaluations

• Process Optimization & Efficiency
  Identify bottlenecks and areas for process improvement
  Develop strategies to streamline operations, reduce costs, and boost productivity
  Oversee implementation of new tools, technologies, or systems

• Budgeting & Resource Allocation
  Collaborate with finance to prepare and manage budgets
  Allocate resources efficiently to meet operational goals
  Analyze cost structures and ensure profitability targets are met

• Compliance & Risk Management
  Ensure compliance with legal, safety, and industry regulations
  Mitigate operational risks and ensure business continuity plans are in place

• Strategic Planning & Reporting
  Contribute to long-term business strategies and planning
  Prepare regular reports for executive leadership on performance, KPIs, and business health
  Analyze data to make informed business decisions

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field
• 5+ years of proven experience in operations management or a similar leadership role
• Strong understanding of business functions such as HR, finance, production, and supply chain
• Experience in managing cross-functional teams and complex projects

Preferred Skills:

• Excellent organizational and leadership abilities
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Proficiency in operations software, ERP systems, and project management tools (e.g., SAP, Oracle, Monday.com, Trello)
• Ability to multitask and perform in a fast-paced environment

Why Join Us:

• Be a key contributor to strategic business success
• Collaborative work environment with growth opportunities
• Competitive salary, benefits, and performance incentives
• Opportunity to lead impactful projects and drive operational innovation

Education:

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Industrial Engineering, or a related field
• Master’s degree (MBA or equivalent) is a plus and preferred for senior roles

Experience:

• 5+ years of proven experience in operations, business management, or process improvement roles
• 2+ years in a supervisory or managerial capacity, leading cross-functional teams
• Experience in overseeing complex projects, managing budgets, and improving operational efficiency

Technical Skills:

• Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and project management tools (e.g., Asana, Trello, Monday.com, MS Project)
• Strong data analysis and reporting skills using Excel or business intelligence tools (e.g., Power BI, Tableau)
• Understanding of workflow optimization, supply chain logistics, and inventory management systems

Leadership & Management Skills:

• Strong team leadership and mentoring capabilities
• Excellent decision-making and strategic planning abilities
• Ability to delegate tasks, manage conflict, and drive team accountability
• Skilled at coordinating across multiple departments or business units

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills
• Ability to collaborate with internal teams, stakeholders, and external vendors
• Strong negotiation and vendor management abilities
• Customer-focused with an emphasis on delivering quality service and outcomes

Organizational & Operational Skills:

• High level of attention to detail, organization, and time management
• Ability to work under pressure, multitask, and meet tight deadlines
• Strong problem-solving mindset with a proactive approach to identifying inefficiencies and risks
• Knowledge of regulatory compliance, health and safety standards, and industry-specific regulations

Preferred Qualifications:

• Professional certifications such as:
  • PMP (Project Management Professional)
  • Lean Six Sigma (Green or Black Belt)
  • CPIM (Certified in Production and Inventory Management)
• Experience in industries such as manufacturing, logistics, retail, tech, or services
• Familiarity with KPI tracking, OKRs, and performance measurement tools