Job Details

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. In this role, you will handle inbound and/or outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service to ensure customer satisfaction.

Educational Requirements:

• High school diploma or equivalent (required)
• Associate’s or bachelor’s degree (preferred, but not mandatory)

Experience:

• Prior experience in a call center, customer service, or related field is an advantage
• Experience handling high call volumes and working in fast-paced environments
• Sales or technical support experience (if applicable to the role)

Skills and Abilities:

• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Problem-solving and conflict resolution abilities
• Ability to remain calm and professional under pressure
• Multitasking skills and the ability to manage time effectively
• Attention to detail and accuracy in data entry and record keeping

Technical Requirements:

• Basic computer skills and typing proficiency
• Familiarity with customer relationship management (CRM) software (e.g., Salesforce, Zendesk, Freshdesk)
• Knowledge of phone systems and call center equipment
• Ability to navigate multiple systems/screens while speaking with customers

Behavioral Traits:

• Customer-first mindset with a positive attitude
• Team player with a willingness to learn
• Dependable, punctual, and self-motivated
• Adaptability to changing processes, technologies, and customer needs

Other Requirements:

• Flexibility to work various shifts including evenings, weekends, and holidays
• Ability to work in-office or remotely depending on company setup
• Bilingual skills (optional, based on customer base and location)
• Legal authorization to work in [Country/Region]